Privacy Policy

At AICallAgent, we are committed to protecting your privacy and ensuring transparency in how we handle your information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our AI-powered voice agent services.

1. Information We Collect

We collect and process information necessary to provide our AI-powered call management services, including:

  • Call Data & Recordings: Calls may be recorded and relevant details (such as caller ID, call duration, and conversation content) collected to facilitate customer interactions and service improvements.
  • Personal & Business Information: Name, email address, phone number, and business details required for account management and service customization.
  • Call Logs & Usage Data: To optimize service performance and ensure quality monitoring.

By using our services, you acknowledge and consent to the collection of this data as necessary for service delivery.

2. Service Providers & Data Sharing

To deliver our services efficiently, we use trusted third-party subprocessors who may access or process your data. These subprocessors are GDPR-compliant and only handle your data as needed to fulfill our service.

  • AI Voice Agent Provider: We rely on retellai.com for AI voice processing and call automation.
  • Telephony Services: Our call-handling infrastructure is powered by Twilio.com.
  • Third-Party Integrations: If you request integrations (e.g., calendars, CRM systems), you consent to the necessary data exchange with those platforms.

We do not sell or rent your personal information. However, data may be shared with these trusted providers strictly to fulfill service obligations and is subject to their privacy policies.

3. Data Security
We take data security seriously and rely on our technology providers to implement appropriate security measures, including encryption, access controls, and compliance with industry standards to protect your information from unauthorized access, loss, or misuse.

4. Data Retention

We retain your personal and business data only for as long as necessary to:

  • Provide our services and fulfill the purposes described in this policy.
  • Comply with legal obligations, resolve disputes, and enforce our agreements.

5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in providing our services, subject to strict confidentiality agreements.

6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please write to us at support@aicallagent.co.uk

7. User Control Over Call Recordings

Call recordings can be enabled or disabled at the time of setup based on your preferences. Opting out of call recording may impact the range of services available, such as call analytics and certain AI-driven insights.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

If you have any questions about this Privacy Policy, please contact us.

Email: support@aicallagent.co.uk