Frequently Asked Questions
AICallAgent provides Voice AI Agent which acts as an AI virtual receptionist that handles incoming calls, schedules appointments and answers customer inquiries using artificial intelligence, ensuring 24/7 availability for your business.
The agent uses advanced speech recognition and natural language processing to understand caller inquiries, provide relevant information, and route or book appointments as needed
Once set up, the AI agent is always on, so your business stays responsive to customer inquiries at any time
The system has a structured call flow for common questions, but it can also escalate to a human representative or collect a message if it can’t fully resolve the caller’s request
The AI voice agent checks your connected calendar in real time, identifies available slots, and confirms appointments with callers, sending them notifications as needed
Absolutely. The AI operates 24/7, managing after-hours calls by answering FAQs, scheduling appointments, or forwarding urgent issues based on your preferences. This ensures round-the-clock support for your customers
In addition to English, the AI can be configured to handle multiple languages depending on your target market. Please let us know your specific language needs.
Absolutely. We’ll collaborate with you to create a personalized call flow and conversation style that reflects your brand voice and addresses specific customer questions
During onboarding, we gather information about your services, FAQs, scheduling rules, and any other key details to tailor call scripts and responses to your unique needs
Yes. The service integrates with most VoIP systems and landlines. We’ll guide you through configuring call routing, forwarding, and timeout settings to ensure seamless operation
Yes. We can implement custom integrations with popular CRM tools to synchronize data and manage appointments seamlessly
Standard package customers would receive a weekly email with details call transcripts and analytics. However purchasing the Dashboard access gives you real time access to your data and analytics
Call concurrency can be configured, please contact us for details
The AI can transfer the call to your staff ensuring human intervention is easy whenever needed
Our standard plan is £49 per month, which includes 150 minutes of inbound call answering.
Yes, we offer a free trial of 30 minutes over one week so you can experience our service risk-free.
Any additional minutes are billed at £0.30 per minute.
The plan comes with one AI voice agent (inbound only), appointment bookings for one calendar, one calendar integration, up to five knowledge bases (via website URLs or PDF documents), a dedicated AI phone number, live call transfers to humans, and weekly emails with call recordings and analytics.
Yes, you can add extra features such as dedicated dashboard access (£10/month), extra knowledge base uploads (£10/month), additional calendar integrations (£20 per calendar), and custom CRM integrations, with the latter priced based on complexity.
For higher call minute usage, discounts apply as follows: over 1,000 minutes, 10% off at £0.27 per minute; over 2,000 minutes, 15% off at £0.255 per minute; and over 3,000 minutes, 25% off at £0.225 per minute. Discounts are applicable per plan or per AI voice agent.
Our calendar integrations utilize cal.com, and you will need to purchase cal.com plans separately, as their costs are not included in our pricing.
You can upload up to five knowledge bases using website URLs or PDF documents to provide the AI with relevant information about your business.
Custom CRM integrations are tailored to your needs and priced based on the complexity and specific tools used.